Remote Desktop

Software

6 sections
20 source tickets
Last synthesized: 2026-02-13 02:52 | Model: gpt-5-mini
Table of Contents

1. Servers or remote PCs offline / unresponsive after power events or hangs

6 tickets

2. RDP certificate trust warnings for internal servers

1 tickets

3. Remote access/login failures due to missing bookmarks, missing group membership or missing connection configuration

3 tickets

4. TeamViewer device inventory, offline endpoints, and missing clients

7 tickets

5. TeamViewer Host that could not be disabled/uninstalled or ran in background during proctored exams

2 tickets

6. Concurrent RDP session limits on non‑RDS Windows Server VMs

1 tickets

1. Servers or remote PCs offline / unresponsive after power events or hangs
95% confidence
Problem Pattern

Remote servers, desktop PCs, and virtual machines became unreachable or unresponsive to RDP and remote-management tools after power loss, forced shutdowns, hung sessions, or overnight Windows activity. Reported symptoms included inability to establish RDP sessions, black or blank screens after login, persistent 'Signing out' or blue screens, services not responding, and devices appearing offline in management consoles. Affected systems included on-prem servers and desktops as well as cloud-hosted VMs.

Solution

Systems that were unreachable or unresponsive were returned to service after a restart or power-cycle appropriate to the host type. On cloud-hosted VMs, technicians stopped (powered off) and then started the VM (a stop/start power-cycle) which cleared black/blank screens and restored desktop access; VM management UIs sometimes showed status/notification entries prior to the restart. On on-prem servers and desktops, normal restarts after full site power restoration recovered availability in most cases; isolated hosts required forced power-cycles or on-site physical reboots. A Windows server that had applied updates required a delayed (weekend) reboot before RDP sessions and dependent services resumed. After the hosts were restarted or power-cycled, remote access and dependent services (for example, report refreshes) resumed normally.

Source Tickets (6)
2. RDP certificate trust warnings for internal servers
90% confidence
Problem Pattern

RDP client presented a certificate warning stating the certificate was not from a trusted certification authority when connecting to an internal server; the warning blocked automatic trust and affected an individual user’s RDP session.

Solution

The connection proceeded after the user accepted the RDP certificate warning; the session then established successfully. The incident reflected an expected behavior for internal servers that did not present a certificate issued by a trusted public CA.

Source Tickets (1)
3. Remote access/login failures due to missing bookmarks, missing group membership or missing connection configuration
90% confidence
Problem Pattern

Users were unable to connect to VMs or remote PCs via HTML5/web remote client or RDP due to missing connection bookmarks/configuration or lack of server access membership. Symptoms included repeated failed connection attempts, inability to authenticate via web client, and delays in granting server access for new developers.

Solution

Granting the user appropriate server/group access restored access to the VM, and a tested connection configuration/bookmark was created and deployed to the HTML5 remote-access portal. Documentation of the client connection entries and use of the Microsoft Windows Remote Desktop application was provided to the user; once the bookmark and access group membership were in place the users connected successfully.

Source Tickets (3)
4. TeamViewer device inventory, offline endpoints, and missing clients
90% confidence
Problem Pattern

Learning-area or study PCs were missing from TeamViewer inventory or reported as offline, preventing remote support. Symptoms included devices not appearing in TeamViewer, devices showing offline status, incorrect inventory entries (e.g., monitors listed instead of PCs), and some machines having been physically removed.

Solution

Devices were brought back into the TeamViewer inventory or confirmed online after onboarding, powering on, or an on-site visit. Technicians added device IDs and credentials where missing, powered on StudyPCs that had been turned off, and performed an on-site hardware check to identify removed machines; once the correct endpoints were present and online in TeamViewer remote access capability was restored.

Source Tickets (7)
5. TeamViewer Host that could not be disabled/uninstalled or ran in background during proctored exams
70% confidence
Problem Pattern

TeamViewer Host could not be disabled or uninstalled by users due to administrator credential prompts or persistent background service/processes; the running Host conflicted with online exam proctoring requirements.

Solution

For a Windows laptop, technicians terminated the TeamViewer runtime and stopped the TeamViewer service at runtime using PowerShell to remove the background process and allow the proctored exam. A macOS case recorded repeated admin credential prompts that prevented uninstallation and did not include a recorded remediation in the ticket.

Source Tickets (2)
6. Concurrent RDP session limits on non‑RDS Windows Server VMs
88% confidence
Problem Pattern

Users reported that a Windows Server 2022 VM allowed only two simultaneous interactive RDP logins and could not accept 5–10 concurrent users; no explicit error codes were shown and the VM hosts multiple developer/DB tools (pgAdmin, MySQL, IntelliJ, Moodle components). The server behaved like a standard non‑Terminal‑Server host with session limits rather than an RDS/Terminal Server.

Solution

The request to increase concurrent sessions was closed without technical changes. Support documented that the VM was not configured or licensed as a Remote Desktop Session Host (Terminal Server) on Server 2022 and there were no available RDS CALs for that environment, so increasing concurrent interactive sessions was not possible on the existing VM. The team noted the organization was moving away from Terminal Server deployments and left the VM unchanged.

Source Tickets (1)
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